Since we started using Resos, we have found the flexibility of the product and customer support incredible. It's very user friendly and easy to manage in-house which is a huge plus!
Guest communication
Talk to guests before they arrive
Most no-shows start as misunderstandings. A window seat that did not happen, an allergy that never got passed to the kitchen, a plan change that turned into a missed booking. Resos puts a direct line between you and the guest right on the reservation, so the conversation lives where the booking does.
How it works
Less confusion, fewer empty tables
Direct messaging
Reply to questions in seconds
A guest asks about the window seat, a dietary swap, parking, dogs on the patio. Answer right from the booking. The thread lives on the reservation, so the next person on shift sees the full context without having to dig through email or call a manager.
Pre-arrival prep
Allergies and notes go to the kitchen
Special requests captured in the chat flow onto the booking and into your guest profiles. The kitchen knows about the nut allergy before service starts. The host knows the table is for an anniversary. Small details, but they are the difference between a fine meal and a great one.
Easy cancellations
One tap to cancel, table goes back live
When plans change, make it dead simple for the guest to let you know. A one-tap cancel link in every reminder means changes happen early enough that you can refill the slot. An empty seat at eight is the most expensive thing in your restaurant – this is how you stop generating them.
Less phone tag
Fewer phone calls, more service
When guests can message inside the booking, the phone stops ringing for the small stuff. Your host is not stuck on hold confirming a tweak, your service is not interrupted by ringing during the dinner rush. Communication moves to the channel that fits the question.
How to get started
Start taking online bookings today
Step 1
Sign up for free
Create your account in seconds. No credit card required.
Step 2
Set up your restaurant
Add your opening hours, areas, and floor plan using our easy drag-and-drop editor.
Step 3
Take your first booking
Add your booking link to your website and social media. No coding required.
Why should you communicate with your guests?
- Write directly to the guests and answer questions they may have
- Chat with guests and make sure they get a positive view of your restaurant before the visit
- Make it easier for guests to inform you about changes to the booking
- Avoid a lot of phone calls to the restaurant and allow staff to focus on the service
Communicate with guests before their visit
A very important area for your business is communication with the guests. Having a clear communication system will help you avoid any misunderstandings with the guests, improve their satisfaction, and it will help reduce no-shows.
Our communication system makes it easy for you to be in contact with the guests before they visit your restaurant. Before the visit, your guests can make requests about seating by the window or dietary and allergies. When you answer them directly, it gives them a better experience of your restaurant and what they can expect.
“Is it possible to sit by the window? Or to get a flag on the table?” - Communicate quickly and easily with the guest
In Resos’ booking system, you can write directly to the guests and answer their questions. Chat with them and make sure they get a positive view of your restaurant before the visit.
Improve your guests’ satisfaction
By communicating with the guests before their visit, you have made a great foundation for a satisfied guest. This can be very important because a satisfied guest is likely to return for a second visit. If a guest is satisfied with their visit, they are also more likely to spread the good word about your great restaurant to their family and friends. This helps you increase the likelihood of more bookings and more future guests.
Let guests cancel easily
No-shows are one of the biggest drains on a busy service. If you make it super easy for guests to cancel, they’re more likely to do so when their plans change - and a cancelled slot is a slot you can refill, instead of an empty table at 8pm.
Read also about how you can prevent no-shows at your restaurant.
Do you have any questions regarding our communication system? Do not hesitate to contact us at hi@resos.com and we will get back to you as soon as possible!
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We have been using Resos as the booking platform for our cheese & wine bar in Helsinki, Finland, for over six months, and we are really impressed by it!
Once set up properly, Resos will run the whole booking seamlessly. Been trying many softwares and none has reached the level of customization and speed as Resos. And great support too!
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Easy integration into our website and Google page.
Resos makes reservations so much easier. It's straightforward, flexible, and perfect for small businesses like ours. We're so happy with it!
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the Resos team. They continuously work hard to introduce new features and add value to their product.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google.
When we started our search for a booking system, Resos was the obvious choice. Not only is it affordable for us as a small business, but also offers so many features that make our jobs easier.
Being able to make a reservation without too much hassle goes a long way! Resos keeps the process intuitive and simple.
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