Terms & Conditions

In this article

Product information
Rights
Pricing
Ordering
Payment and subscription
Abuse
Termination
Disclaimer and warranty
Right of cancellation
Subject to changes
Contact

This document is currently only available in English. Please write us at hi@resos.com if there is anything you do not understand or need translated to your native language.

This is the Terms and Conditions for the use of Resos available at resos.com, app.resos.com and the Resos native mobile apps for iOS and Android.

The following mentions Resos ApS, Resos, our website domains and apps as solely “Resos”.

Users and customers of Resos are referred to as the client, customer, restaurant or user.

We are basically only interested in providing our customers and partners a super good experience, but to ensure the legal aspects, we have summarized some trading terms and conditions.

The conditions in this document as well as any documents that we link to from here, apply to the use of and all agreements we enter into at any of our systems, websites and apps, with Resos ApS, Copenhagen, Denmark, company registration number (CVR): DK39377187, as the company behind it all.

In addition to these terms & conditions the following also applies:

Our “Privacy Policy” for all users, regarding information collected during visits to and use of any of our systems, websites and apps
Our “Data Processing Agreement” for restaurants, regarding the processing of personal data

Product information

At Resos we provide information on all our products’ main characteristics. For further information or questions about existing information please send an email us at hi@resos.com.

Basically, Resos offers restaurants Software as a Service, that allows restaurant owners and staff to run and optimize different parts of their business, like receiving and managing bookings, communicating with guests, offer takeaway ordering online etc.

Rights

All rights to the system belong to Resos. The buyer has, by signing up, obtained a non-exclusive right to use the system, which Resos may revoke at any time without notice.

Any existing information about the restaurant already registered in Resos is compiled from publicly available data sources.

Pricing

Resos has free and paid plans for restaurants. All prices are current prices and only valid on the day of ordering. Price changes may occur. The customer will be billed at the price valid on the order date, if Resos accepts the order. All prices shown are excluding VAT, which is charged based on local regulations.

If you purchased a subscription to Resos, we will automatically invoice and charge your credit card monthly or yearly, depending on your billing period, until you cancel your subscription and any additional costs have been paid.

Subscription plans are upgraded automatically if one or more of the limit of the current subscription plan is reached. Upgrades will be priced as defined on the Resos pricing page at the time of the upgrade. Upgrades are charged to the credit card entered by the restaurant at the end of the current billing period. Subscriptions are not automatically downgraded.

Ordering

Presentation of products with a price on Resos is not a binding offer, but merely an invitation to make offers. If goods are ordered via Resos it does not constitute a binding acceptance, but a binding offer to Resos to buy goods with the given terms.

A binding agreement between buyer and Resos is only concluded when Resos by order confirmation accepts the buyer’s offer, or when Resos sends an invoice for the transaction.

Payment and subscription

All purchases at Resos are paid by credit/debit card or in some cases by bank transfer. Data is always sent encrypted (SSL) to our payment system and gateway provider and you are assured that nobody sees or stores your information apart from you, our payment system and gateway provider.

Resos is a subscription service. We automatically withdraw your monthly/yearly subscription at the end of every billing period until you cancel your agreement with us. Payment is withdrawn ahead of time. Receipts can be retrieved inside the Resos system.

Additional costs for e.g SMS notifications are calculated on an ongoing basis and automatically withdrawn once a month or when the sum of additional costs reaches a predetermined limit, typically $100. In case a payment has never been made this limit may be significantly lower.

If we in conjunction with a payment can not withdraw payment from your card, you will receive a message accordingly and be asked to register a new credit/debit card.

Abuse

Resos seeks to avoid any abuse of its services, but can not guarantee that abuse or intrusion of Resos IT systems can not occur.

If the customer suspects that there is a misuse of information, Resos services, or that intrusion of Resos IT systems has, or will happen, they must immediately inform Resos. Similarly, the customer must inform Resos if the customer has been subjected to misuse of information, or attempts to, or actual intrusion into the IT systems, used by the customer.

If Resos deems that the customer is misusing the payment system, violating security regulations and guidelines issued by Resos or our system providers, or that there is misconduct from a domain belonging to the customer, Resos is without notice entitled to deny the customers use of the system, or prohibit access to the payment system from the said domain.

Resos disclaims any liability if the customer has not complied with safety regulations and guidelines issued by Resos or our system providers.

Termination

Termination by the buyer can only be made at the end of the current billing period, which typically extends over one month or one year. Termination shall be effected by contacting Resos at hi@resos.com.

All subscriptions and memberships purchased may be canceled by Resos at any time to the end of a billing period.

If a subscription is terminated, any subscription or additional costs owed will be charged when the subscription is canceled or at then end of the current billing period.

Disclaimer and warranty

Resos has made it easy for you to get relevant information on our website, our blog and other websites/apps through links. Information not available on our domains/apps is beyond our control. We can therefore in no way be held responsible for the contents of this information.

Right of cancellation

The buyer will commence the subscription immediately after purchase, and has no right of cancellation.

Subject to changes

Resos reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep yourself informed of any changes.