Since we started using Resos, we have found the flexibility of the product and customer support incredible. It's very user friendly and easy to manage in-house which is a huge plus!
No-show protection
Cut no-shows from two angles
Resos protects your covers two ways. Card capture and automatic fees make guests think twice before skipping, and a flagging system warns your team the moment a previous no-show tries to book again. Stripe stores card details securely, charges the fee when you mark a booking as no-show, and quietly turns missed reservations from lost revenue into recovered revenue.
How it works
Two layers of no-show defence
Card capture
Card authorisation at booking
Guests authorise their card as the final step of the booking flow. Stripe stores the details securely; nothing is charged unless the guest fails to show. The mere fact that a card is on file lifts commitment rates and clears the way for guests who actually intend to come in.
Automatic fee
One click charges the no-show
Mark the booking as no-show and Resos checks the policy. If a fee applies, Stripe charges the stored card automatically. No invoicing, no chasing, no awkward calls. Your team flips a status and gets on with service while the recovery handles itself.
Bad-guest flag
Warning on repeat no-shows
Every new booking gets cross-checked against past no-shows by email, phone, user ID, and visitor ID. If it matches, a warning icon appears on the booking and in the overview, so the host knows to confirm twice or apply a tighter policy. The system warns; the call stays yours.
Calmer service
Time back for the team
Fewer no-shows means fewer empty tables to absorb, fewer last-minute rebookings to scramble, and less stress on the staff during service. The covers that still slip through pay you back automatically, so an empty seat stops being a pure loss.
How to get started
Start taking online bookings today
Step 1
Sign up for free
Create your account in seconds. No credit card required.
Step 2
Set up your restaurant
Add your opening hours, areas, and floor plan using our easy drag-and-drop editor.
Step 3
Take your first booking
Add your booking link to your website and social media. No coding required.
How can the no-show feature help you with limiting no-shows?
- Guests are required to add a credit card to finalize the booking
- Guests are automatically charged a fee when the booking status is no-show
- Guests that were previously a no-show will be flagged as a ‘bad guest’
- A warning icon will show on bookings where the guest was previously a no-show
Charge guests a no-show fee when they don’t show up for their reservation
The no-show feature will help you limit the number of tables that are empty because of a no-show booking. By minimizing the number of no-shows, you won’t lose the revenue from that table and you will be able to take some bookings made over the phone/email or walk-ins instead.
When guests want to make a booking, and they go through the booking flow, on the last step, they will typically have to pay. Instead of paying, they will have to authorize their payment card and approve the fact that Resos can charge them afterward if they don’t show up.
To put it simply, Resos will save their card details and charge them if needed, which means the unwanted no-show scenario is prevented.
Read also about how you can charge reservation prepayments or deposits.
Flag bad guests who don’t show up for a booking
Each time you receive a new booking, the system will automatically review the information the guest has entered in the booking to see if it matches a previously flagged guest. This information can be an email address, phone number, userID, or visitorID. If it matches, we will automatically add an alert to the booking. The warning icon will also appear in your booking overview. This means that the staff quickly and easily will notice it and know that they should double-check the booking.
With this feature, you will get a better overview of your bookings, and reduce the risk of guests repeating their bad habits. Remember, however, that the system will only warn you - the rest is up to you!
What do you, as a restaurant, have to do to get the fee in case of guests’ no-shows?
The only thing you, as a restaurant, would have to do is change the booking status to ‘no-show,’ and the system will check if the booking had a no-show fee on it. If so, it will automatically charge the customer from their authorized card later on. In other words, that means that Stripe stores securely the credit card details from your guests by using credit card capture and uses the details later to withdraw the no-show fee.
Advantages of the no-show feature
- Firstly, it will reduce no-shows by requiring guests to pay the fee if they do not show up
- It helps the restaurant with time management
- It reduces the overall stress on the restaurant staff
- Warns the staff about new bookings from guests who were previously a no-show
Ready to try out Resos?
If you have any further questions about activating the no-show or you need more information on how this feature can help you and your restaurant, feel free to reach out at hi@resos.com, and we will get back to you as soon as possible.
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We have been using Resos as the booking platform for our cheese & wine bar in Helsinki, Finland, for over six months, and we are really impressed by it!
Once set up properly, Resos will run the whole booking seamlessly. Been trying many softwares and none has reached the level of customization and speed as Resos. And great support too!
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Easy integration into our website and Google page.
Resos makes reservations so much easier. It's straightforward, flexible, and perfect for small businesses like ours. We're so happy with it!
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the Resos team. They continuously work hard to introduce new features and add value to their product.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google.
When we started our search for a booking system, Resos was the obvious choice. Not only is it affordable for us as a small business, but also offers so many features that make our jobs easier.
Being able to make a reservation without too much hassle goes a long way! Resos keeps the process intuitive and simple.
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