In this article
Like Tock, we handle table reservations, guest management, no-show prevention, and automated communications. Where we differ is in our approach to pricing and simplicity. While Tock’s system is built around prepaid and ticketed reservations, Resos offers a more traditional booking approach with optional prepayment features – all at a fraction of the cost. Setup takes minutes, and there’s no year-long contract required to get started.
What makes Resos different
Both platforms help you manage reservations, but Resos emphasizes simplicity and accessibility over ticketed experiences and event sales. That said, if you do want to sell the occasional ticketed event, Resos offers experiences as an add-on so you can run wine tastings or supper clubs without committing to Tock’s ticketing-first model. When you log in, you see your bookings and table availability immediately. Adding a new reservation is straightforward – no need to configure complex pricing tiers or prepayment structures.
We also believe in affordable, flexible pricing. Tock’s plans start at $79/month for their Base plan- which notably doesn’t include online reservations – and jump to $199/month for Essential features. POS integration requires plans starting at $399/month. On top of that, Tock charges a 3% fee on all prepaid reservations unless you’re on their Premium Unlimited plan at $769/month. Resos starts with a free plan, with paid plans from €23/month.
Our approach to customer service follows the same philosophy. Every restaurant gets access to fast, free, and friendly support–whether you’re on the free plan or unlimited. No year-long commitment required, and you can upgrade or cancel anytime.
“I couldn’t be happier that I selected Resos over Resy and OpenTable. I initially chose Resos because it was cheaper but I was surprised to find that it was also just better… like, in every way. More features, easier to use, WAY better customer support. I can’t imagine using another reservation system!”
Ian Miller – The Dollhouse Tearoom, US
Where Tock shines
Tock is excellent for non-traditional hospitality venues. Wineries, breweries, distilleries, and culinary tour operators benefit from Tock’s ability to sell experiences, add-ons (like wine pairings or cookbooks), and manage event ticketing all in one place. Their partnerships with MICHELIN and Wine Enthusiast provide valuable discovery channels for high-end venues.
For restaurants like Alinea, Per Se, or Eleven Madison Park – where every seat is essentially a ticketed experience – Tock’s model makes perfect sense. The platform was literally built for this use case.
When Resos might be the better fit
Resos tends to work well for restaurants that:
- Want traditional reservation management
- Need online reservations included from day one
- Prefer monthly billing without year-long contracts
- Are looking for affordable pricing that doesn’t require a large budget
- Value quick setup without extensive configuration
How Resos and Tock compare
| Feature | Resos | Tock |
|---|---|---|
| Reservation model | Traditional bookings with optional prepayment | Prepaid and ticketed reservations by default |
| Online reservations | Included from day one | Not included on the base plan |
| Fees on prepaid bookings | None | Fee charged on all prepaid reservations |
| Contract commitment | No year-long contract required | Year-long commitment implied |
| Customer support | Free for all plans, no premium tier | Support tiers implied |
| Setup complexity | Quick setup, no complex configuration needed | Requires configuring pricing tiers and prepayment structures |
Switching is easier than you think
Worried about losing your booking history and guest data? We’ve built an import tool that makes migrating from Tock (or any other system) straightforward. You can bring over your existing reservations and guest information so you’re not starting from scratch. Your regulars stay in the system, their preferences intact, and your team keeps the context they need to deliver great service.
Most restaurants complete their migration in a single session. If you run into any questions, our support team is happy to walk you through the process – no extra charge, no premium support tier required.
Try both and see what fits
The best way to decide between any reservation systems is to try them yourself. Resos offers a free plan with 25 bookings per month, so you can test the full system with real operations before committing. Run it alongside your current setup for a few weeks and see which workflow feels more natural for your team.
Many restaurants find that Resos’s simplicity helps staff get up to speed faster. When someone needs to check a booking or manage the waitlist, they can do it without extensive training. The interface guides them through the process naturally.
Frequently asked questions about switching from Tock
How does Resos compare to Tock for managing reservations?
Both platforms handle reservations, but with different philosophies. Tock is built around ticketed and prepaid experiences, ideal for fine dining and special events. Resos focuses on traditional reservation management with optional prepayment features. Both include table management, guest profiles, and communication tools – but Resos offers these at a significantly lower price point.
Can I use Resos alongside Tock?
Yes. Many restaurants run multiple systems during a transition period or to compare workflows. Since Resos has a free plan, there’s no risk in testing it alongside your current setup.
Can I import my bookings and guest data from Tock?
Yes. Our import tool lets you bring over your existing reservations and guest information from Tock or other systems. You won’t lose your booking history or have to rebuild your guest database from scratch.
What features does Resos include?
Resos provides table management, visual floor plans, online bookings, waitlist management, no-show tracking, prepayment options, automated SMS and email reminders, guest profiles, Google Reserve integration, and multilingual support. Some advanced features are available as optional add-ons.
Does Resos support prepaid reservations like Tock?
Yes, Resos offers prepayment and deposit options to help reduce no-shows.
Is Resos difficult to set up?
Most restaurants are up and running within an hour. You can add your floor plan, set your booking rules, and embed the booking widget on your website the same day. No sales calls, lengthy contracts, or complex onboarding required.
What about customer support?
We offer fast, free support to all restaurants regardless of plan. Our team takes the time to understand your specific needs rather than pointing you to documentation. Support is included – it’s not a premium feature.
Does Resos integrate with Google?
Yes. Resos integrates with Reserve with Google, allowing guests to book directly from Google Search and Google Maps. We also integrate with Facebook and Instagram for social bookings.
How do I get started?
Sign up at resos.com and set up your first tables. The process takes a few minutes, no credit card required for the free plan. You’re already here – why not give it a try?
