Since we started using Resos, we have found the flexibility of the product and customer support incredible. It's very user friendly and easy to manage in-house which is a huge plus!
Support
Real humans, ready when service is on
A friendly support team that treats every restaurant as a priority, whether you are on the free plan or the largest paid one. Reach us from the chat button inside the app, send an email, and expect a response within 24 hours, weekends and holidays included. We know what a Friday night feels like when something goes wrong, and we answer like a team that has been there.
How it works
Support built around restaurants
One-tap chat
Help from inside the app
A chat button sits in the bottom right corner of every Resos screen. Tap it, write the question, and the message lands with our support team. No ticket portal, no phone tree, no waiting for an automated reply to route you. The team picks it up and writes back like a person, because they are one.
24-hour reply
Answers within a day, weekends included
We aim to respond to every request within 24 hours, including weekends, public holidays, Christmas, and Easter. Service does not stop on Sunday and neither does support. If your restaurant is open and something needs attention, our team is reachable and ready to help you sort it.
Setup help
Onboarding without the guesswork
New to Resos or trying a feature for the first time? The support team helps you set up opening hours, table layouts, deposit rules, and integrations the right way. Bring the question, we walk through the answer. There are no silly questions and no judgment about the basics.
Worldwide
Free or paid, same priority
Every restaurant gets the same level of attention, whether you are running one location on the free plan or a group on the largest tier. We are based in Copenhagen, so guests outside European hours may wait a few hours for the first reply, but the answer is on the way and the priority is the same.
How to get started
Start taking online bookings today
Step 1
Sign up for free
Create your account in seconds. No credit card required.
Step 2
Set up your restaurant
Add your opening hours, areas, and floor plan using our easy drag-and-drop editor.
Step 3
Take your first booking
Add your booking link to your website and social media. No coding required.
Signing up for a new booking system might come with a lot of questions and confusion. “What if something happens and I need urgent help?” - this is probably one of the most common questions in managers’ heads. We know how you feel! Therefore, Resos has made sure that our customer support is the best in the business, so you feel safe throughout the whole process and can get help with anything. Explore the benefits of a booking system with priority support.
There are no silly questions
Do you feel lost between the plans that are available and need suggestions on what is the best for you? Do you want to try one of our features, but don’t know where to start? Perhaps you want to upgrade to our Basic package? Or do you have questions on how to set up those opening hours correctly? Or maybe you can’t find where to add the phone number of the reservation? We believe that there are no silly questions! Therefore, we always encourage you to feel free to contact us. Our support team is ready to answer all of your questions in the best and most easily understandable way.
Sweet customer support at all times
At Resos, we love the restaurants and all the amazing experiences they give. Therefore, we will make sure you get the best and fastest help so you can get back to your guests and give them a great dining experience. Moreover, you don’t have to worry about needing help on special occasions. We answer your urgent inquiries no matter whether it’s a weekend, Christmas, or Easter! Overall, we aim to answer your questions and support you within 24 hours of your request.
High priority support for everyone
Despite whether you are a free or paying member - with Resos everyone gets help! We look at supporting every customer with a high priority all the time, therefore you don’t have to worry that you will have to wait for a response from us longer since you are a free user. We judge all inquiries equally.
Our high priority support works worldwide
It does not matter where in the world your restaurant is located. Resos works worldwide and we are always ready to help you, no matter where or what the issue is. Just be aware that we are based in Copenhagen, so if you are located in North/South America, Asia, or Oceania, you may have to wait a couple of hours due to the time difference.
When we say we offer priority support, we mean it!
Now you can easily send us a message by using our conversation button at the bottom right. Just click on the icon, fill in the fields, write your message to us and click send!
Do you have any questions about our support or any other general questions? Do not hesitate to contact us at hi@resos.com and you will experience our support firsthand.
Made for service
Built for businesses just like yours
For Restaurants 
For Cafés 
For Bars 
For Pubs Trusted by the best
Read more success stories Join 3,000+ Restaurants, Cafés, Bars and Pubs
We have been using Resos as the booking platform for our cheese & wine bar in Helsinki, Finland, for over six months, and we are really impressed by it!
Once set up properly, Resos will run the whole booking seamlessly. Been trying many softwares and none has reached the level of customization and speed as Resos. And great support too!
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Easy integration into our website and Google page.
Resos makes reservations so much easier. It's straightforward, flexible, and perfect for small businesses like ours. We're so happy with it!
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the Resos team. They continuously work hard to introduce new features and add value to their product.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google.
When we started our search for a booking system, Resos was the obvious choice. Not only is it affordable for us as a small business, but also offers so many features that make our jobs easier.
Being able to make a reservation without too much hassle goes a long way! Resos keeps the process intuitive and simple.
Industry leading support
We're here to help
We take pride in offering industry leading fast, free and friendly customer service that takes the time needed to understand and help you.
Get expert help when you need it
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