Opally

Opally is an AI receptionist for hotels that handles guest messages across chat, voice, email and WhatsApp, and books your restaurant’s tables directly in Resos. When a guest asks about dinner, Opally checks availability and makes the reservation, so your front desk can stay focused on the check-in queue.

What is Opally?

Opally is an AI guest-communication platform for hotels, based in Copenhagen. Its agents answer guest questions on every channel using the hotel’s own knowledge and property data, turning enquiries into bookings, including restaurant reservations. The result is faster guest replies and fewer messages left waiting at reception.

How does Opally work with Resos?

Opally connects to Resos through your API key. When a guest asks about a table, Opally:

• Checks live restaurant availability in Resos.
• Creates the reservation in your Resos dashboard and confirms it back to the guest.
• Keeps your restaurant booked through the same system your team already uses, with Resos as the single source of truth.

It is a natural fit for any hotel with a restaurant: the AI receptionist fills tables without adding work for reception.

What are the benefits of the Opally integration?

• Fill restaurant tables from guest chat: dinner enquiries turn into Resos bookings automatically.
• Lighten the front desk: reception stays focused on check-in while Opally handles reservations.
• Round-the-clock cover: guests can book across chat, voice and email at any hour.
• One booking system: every reservation lands in Resos, your single source of truth.

Easy setup

Activate Opally from Settings & add-ons → Integrations in Resos and connect it with a Resos API key.

Common questions

Who is the Opally integration for?

Hotels with a restaurant. Opally answers guest messages across channels and books the hotel’s restaurant tables in Resos on the guest’s behalf.

How does Opally create bookings in Resos?

It connects through your Resos API key, checks live availability, and writes the reservation straight into your Resos dashboard, then confirms it to the guest.

Does Opally only handle restaurant bookings?

No. Opally is a full AI receptionist for hotel guest communication across chat, voice, email and WhatsApp. The Resos integration is the part that turns dinner enquiries into restaurant reservations.

Do you need help getting started?

Write us at hi@resos.com. Also explore the other AI booking assistants, Millie AI and Hey Listen, or browse all integrations.