Since we started using Resos, we have found the flexibility of the product and customer support incredible. It's very user friendly and easy to manage in-house which is a huge plus!
Guest feedback
More positive reviews, fewer public complaints
After every visit, Resos sends a short email or SMS asking the guest to rate food, service, atmosphere, and value for money. Positive ratings get routed to your public review profile on Google or TripAdvisor. Anything below 3.5 stays private, so the team can fix the issue directly instead of reading it in a one-star review. Better reviews, less drama.
How it works
Feedback that builds your reputation
Automatic send
A short ask after every visit
The moment a booking moves to arrived, Resos schedules a short email or SMS to the guest asking if they would recommend the restaurant. One tap takes them into a quick rating flow. No host stand follow-ups, no manual sends, and no guest left without the chance to share how their evening actually went.
Four categories
Specific ratings, not vague stars
Guests rate food, service, atmosphere, and value for money on a 1 to 5 scale, with a free-text comment field for anything extra. Ratings stay attached to the booking and the guest profile, so patterns become easy to spot across services, sections, and individual team members on shift.
Smart routing
Happy guests, public reviews
When a guest's average rating comes in above 3.5, Resos prompts them to share the experience on Google, TripAdvisor, or any public profile you choose. Lower ratings skip that step and stay internal. Your team gets a private chance to respond, and your public reviews skew toward the guests who actually enjoyed the evening.
Trend reports
Spot the patterns in the comments
Every rating and comment flows into the reports section, filterable by any time window. Watch how a menu change affects food scores, how a new section impacts atmosphere ratings, or how Saturday service compares to Wednesday. The fixes get specific because the data does.
How to get started
Start taking online bookings today
Step 1
Sign up for free
Create your account in seconds. No credit card required.
Step 2
Set up your restaurant
Add your opening hours, areas, and floor plan using our easy drag-and-drop editor.
Step 3
Take your first booking
Add your booking link to your website and social media. No coding required.
Automatically collect feedback from guests, avoid bad comments, and get more positive online reviews. After a guest visits the restaurant and their booking status changes to arrived, we send a short email or SMS asking if they would recommend the restaurant to a friend.
Collect feedback without a hassle
With a single click, the guest’s answer is saved, and they are asked to rate their visit from 1 to 5 in four categories: food, service, atmosphere, and value for money. A comment field is provided for additional feedback.
Encourage positive reviews
To get more positive public reviews, the system asks guests to write an online review on one of the restaurant’s chosen profiles (Google, TripAdvisor, your own site - you decide), but only if their average rating is above 3.5. Lower ratings stay private so the team can address concerns directly rather than seeing them go public.
Gather in-depth insights
All ratings and free-text feedback show up in the reports section, so you can spot trends across food, service, atmosphere, and value for money over any time window you pick. Use the comments to find the small fixes - the cracked light over table 6, the new dish that keeps drawing praise, the wait time that keeps coming up.
Act on guest feedback
Show your guests you value their opinions by acting on what they tell you. Addressing concerns and making improvements based on their suggestions builds trust and loyalty, and the next 3.5+ rating from the same guest is the proof it worked.
Made for service
Built for businesses just like yours
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We have been using Resos as the booking platform for our cheese & wine bar in Helsinki, Finland, for over six months, and we are really impressed by it!
Once set up properly, Resos will run the whole booking seamlessly. Been trying many softwares and none has reached the level of customization and speed as Resos. And great support too!
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Easy integration into our website and Google page.
Resos makes reservations so much easier. It's straightforward, flexible, and perfect for small businesses like ours. We're so happy with it!
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the Resos team. They continuously work hard to introduce new features and add value to their product.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google.
When we started our search for a booking system, Resos was the obvious choice. Not only is it affordable for us as a small business, but also offers so many features that make our jobs easier.
Being able to make a reservation without too much hassle goes a long way! Resos keeps the process intuitive and simple.
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