Since we started using Resos, we have found the flexibility of the product and customer support incredible. It's very user friendly and easy to manage in-house which is a huge plus!
Spam protection
Block fake bookings, save real tables
Bots and prank reservations chew through Saturday seats and leave the dining room half-empty when nobody shows. Resos watches every online booking for duplicates by email, phone, and IP across a rolling 24 hours, then blocks the ones that smell wrong. Real guests book without friction, fake ones never reach your floor plan, and the only people sitting at your tables are the ones who actually wanted to be there.
How it works
A filter that knows the difference
Pattern detection
Spot duplicates before they land
Resos compares every new online booking against the last 24 hours of activity. The same email booking three tables, the same phone hitting four slots, the same IP flooding the booking page – all flagged and blocked automatically before the seat ever leaves availability.
Adjustable rules
Tune the thresholds to your room
Decide how strict you want the filter. A neighborhood bistro might allow two bookings per phone in a day for a family rebooking. A flagship venue might cap it at one. Switch protection on per signal – email, phone, IP – and set the limit that fits the way your guests actually book.
Invisible to real guests
No captchas, no friction
Genuine guests never see the filter. There is no captcha to solve, no extra field to fill, no waiting for approval. The check happens in the background between the tap on confirm and the seat being held, so the booking flow stays as fast as it is on the open page.
A cleaner dashboard
Only real bookings reach your floor
The team opens the calendar and sees the night they will actually run, not a list padded with junk to chase down. Less time playing detective, more time getting the room ready, and revenue protected because the seats are held for guests who will show up.
How to get started
Start taking online bookings today
Step 1
Sign up for free
Create your account in seconds. No credit card required.
Step 2
Set up your restaurant
Add your opening hours, areas, and floor plan using our easy drag-and-drop editor.
Step 3
Take your first booking
Add your booking link to your website and social media. No coding required.
What are the benefits of the spam protection feature?
- Protection against fake bookings: Protect your restaurant from disruptive spam and fake bookings.
- Streamlined booking control: Effortlessly manage bookings via a spam-filtering dashboard.
- Improved customer experience: Eliminate spam for seamless customer bookings.
- Boost revenue: Prevent fake bookings that take tables and deter potential customers.
- Customizable settings: Adjust spam settings to match your restaurant’s preferences.
What is the spam protection feature?
In the context of a restaurant system, the spam protection feature is a mechanism designed to prevent and filter out unwanted or irrelevant content, such as fake or repetitive reservations, messages, or other types of submissions. This feature helps maintain the integrity of the reservation system by ensuring that only genuine and valid requests from customers are processed while blocking or flagging suspicious or inappropriate content.
Efficient spam filtering
Our spam protection feature empowers you with a robust filtering system that identifies and blocks spam bookings. It looks at how many bookings made within the past 24 hours have the same email, phone number, or IP address as a new online booking.
Flexible settings
You can customize the spam protection settings to suit your restaurant’s needs. Choose to block similar bookings by:
✉️ Email
📱 Phone number
💻 IP address
Adjust the maximum number of similar bookings allowed within 24 hours.
Seamless integration
The spam protection feature is seamlessly integrated into your online booking system. It operates in the background, automatically filtering out spam bookings and ensuring a smooth experience for your real customers.
Read more about 👉 How to set up a spam protection feature in the Resos dashboard
Why is spam protection important?
Protecting your Resos app from spam is essential for ensuring a seamless experience for you and your customers. Effective spam protection allows you to focus on managing your restaurant without the distraction of unwanted messages and fake bookings, contributing to a better dining experience for your customers and a positive reputation for your restaurant.
Why do you need this feature?
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Protect your restaurant: Spam and fake bookings can disrupt your restaurant’s operations, occupy your tables, and block potential customers.
✅ Protect your business from such disruptions with our spam protection feature.
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Better experience for your guests: Ensure a smooth and hassle-free booking experience for your guests by eliminating spam.
✅ Enhance customer satisfaction and foster repeat visits.
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Fits any restaurant size: Our spam protection works whether you have a small restaurant or a large chain.
✅ Tailor the settings to suit your specific needs and preferences.
Improve your booking experience with Resos – an intuitive and robust restaurant reservation system that’s the answer you’ve been seeking.
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We have been using Resos as the booking platform for our cheese & wine bar in Helsinki, Finland, for over six months, and we are really impressed by it!
Once set up properly, Resos will run the whole booking seamlessly. Been trying many softwares and none has reached the level of customization and speed as Resos. And great support too!
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Easy integration into our website and Google page.
Resos makes reservations so much easier. It's straightforward, flexible, and perfect for small businesses like ours. We're so happy with it!
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the Resos team. They continuously work hard to introduce new features and add value to their product.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google.
When we started our search for a booking system, Resos was the obvious choice. Not only is it affordable for us as a small business, but also offers so many features that make our jobs easier.
Being able to make a reservation without too much hassle goes a long way! Resos keeps the process intuitive and simple.
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