A very important area for your business is communication with the guests. By having a clear communication system it will help you avoid any misunderstandings with the guests, improve their satisfaction, and it will help you reduce no-shows.
Communicate with guests before their visit
Our communication system makes it easy for you to be in contact with the guests before they visit your restaurant. Before the visit, your guests can make requests about a seating by the window or dietary and allergies.. When you answer them directly, it gives them a better experience of your restaurant and what they can expect.
"Is it possible to sit by the window? Or to get a flag on the table?" - Communicate quickly and easily with the guest
In resOS’ booking system, you can write directly with the guests and answer their questions. Chat with them and make sure they get a positive view of your restaurant before the visit.
Improve your guests’ satisfaction
By communicating with the guests before their visit, you have made a great foundation for a satisfied guest. This can be very important, because a satisfied guest is likely to return for a second visit. If a guest is satisfied with their visit, they are also more likely to spread a good word about your great restaurant to their family and friends. This helps you increase the likelihood of more bookings and more future guests.
Let guests cancel easily
The truth is that 17% of all bookings end without the guests showing up. If you make it super easy to cancel, the guests will feel more safe with their choice. If they end up canceling the booking rather than just not showing up, your restaurant can accept a new booking instead.
Do you have any questions regarding our communication system? Do not hesitate to contact us at hi@resOS.com and we will get back to you as soon as possible!