We do not only offer the possibility to communicate with your guests before their visit. With our feature Guest Feedback, you will know how the guests evaluate your restaurant, food, and atmosphere after their visit. You can improve and meet your guests' needs by enabling guest feedback in the booking system.
An hour after their visit, guests will get a questionnaire. The customer feedback consists of a question of whether or not the guest would recommend the restaurant. If the guest was happy about the visit, the guest will be guided to leave a review. In this way, we make sure that future guests will know what you do well.
Sent out faster and get better reviews
Did you know that the sooner a guest fills out a review of your restaurant, the higher the chance is that they will make a good review? So by sending the questionnaire out an hour after the guests leave your restaurant, it increases the chances of your restaurant getting good feedback.
At this stage, it is common knowledge that it is easier to retain customers than attracting new ones. By having satisfied guests fill out the review, it means there is a higher chance that they will return to the restaurant.
Quickly fix any mistakes
By sending out this customer feedback so quickly after a guest visits your restaurant, it not only increases the chances that they will fill out a positive review.It also means that you quickly will be aware of potential negative feedback you get. By addressing these issues quickly, you can improve and lower the risk of getting bad reviews again.
Track the development of your restaurant
With this feature, you will be able to see how your restaurant develops over time. You can see graphs of the scores of each question, as well as the average score in total and how many, would recommend your place. This gives you the chance to see the improvements in the different criteria which the guests are asked about.