Many restaurants are struggling with their guests not showing up for a booking. Sometimes, diners would tend to book a few restaurants and then choose where they will go at the last moment. They might not be aware of the consequence of such an action, but anyone working within the restaurant industry knows that no-shows often mean they’ll have to turn away other walk-in customers while waiting for the guests who made a booking.
The No-shows feature will prevent your business from those experiences and minimize the number of no-shows, and therefore, you won’t lose the table worth the revenue.
The purpose of this feature is to oblige the diners to show up for the booking they made, or, at least, it will minimize the chances of no-shows. This will be done simply by charging those diners that decide not to show up.
Are you interested in this feature? Keep on reading!
You can also read more about flagging bad guests to prevent no-shows.
How to set up a no-show feature?
resOS’s no-show feature is an addition to the Stripe app that we already have in the system. In many ways, it works the same as our prepayment app.
If you want to access and activate the no-show feature, do the following:
- Activate online payment app in the system
- Make sure you have connected the Stripe with resOS
- Activate no-show feature
- Go to your ‘opening hours’
- Choose whether you want the fee to be calculated per guest on the booking, or a standard fee for all bookings
When diners want to make a booking, and they go through the booking flow, on the last step, they would typically have to pay, but instead of paying, they will have to authorize their payment card and approve that resOS can chargex2 them afterward if they don’t show up.
To put it simply, resOS will save their card details and charge them if needed, which means we will prevent the unwanted no-show scenario!
What do you, as a restaurant, have to do to get the fee in case of a no-show?
The only thing you as a restaurant would have to do is change the booking status to ‘no-show,’ and the system will automatically check if the booking had a no-show fee on it. If so, it will automatically charge the customer from their authorized card.
This feature has several advantages. It will reduce no-shows by obliging diners to pay the fee if they decide not to show up, but it also helps the restaurant with time management and reduces the overall stress of the restaurant staff.
If you have any further questions about activating the no-show or you need more information on how this feature can help you and your restaurant, feel free to reach out on [email protected], and we will get back to you as soon as possible.