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Guest feedback

Automatically ask your guests for feedback after their visit and get valuable insights about your restaurant and how you can improve it

Trusted by more than 2500 restaurants

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AUTOMATICALLY COLLECT FEEDBACK

Collect feedback without a hassle

Automatically collect feedback from guests, avoid bad comments, and get more positive online reviews. After a guest visits the restaurant and their booking status changes, we send them a short email or SMS asking if they would recommend the restaurant to a friend.

Collect feedback without a hassle
MORE DETAILED FEEDBACK

Gather in-depth insights

With a single click, their answer is saved, and they are asked to rate their visit from 1 to 5 in four categories: Food, Service, Atmosphere, and Value for money. A comment field is also provided for additional feedback.

Gather in-depth insights
MORE POSITIVE ONLINE REVIEWS

Encourage positive reviews

To get more positive reviews, the system asks guests to write an online review on one of the restaurant’s social media profiles, but only if their average rating is above 3.5. All ratings and feedback are shown in reports.

Encourage positive reviews
Improve your restaurant experience today

Improve your restaurant experience today

Implement our Guest Feedback feature in your table reservation system to provide personalized service and improve guest loyalty.

BUILD TRUST AND LOYALTY

Act on guest feedback

Show your guests you value their opinions by acting on their feedback. Addressing their concerns and making improvements based on their suggestions builds trust and loyalty, encouraging repeat visits.

Act on guest feedback
Martisor Ravintola

See how they successfully used Guest Feedback to improve their guests experience

By collecting feedback and acting on it, they identified areas for improvement and made necessary changes. This proactive approach led to higher customer satisfaction, more repeat visits, and a rise in positive online reviews.