Activate Reserve with Google to make it even easier for your guests to book a table with you. Reserve with Google lets your guests make a reservation directly on Google and shows booking availability in searches on Maps and regular Google searches. Here, we have gathered frequently asked questions in this Reserve with Google FAQ, but you can also learn more about how to use Reserve with Google through your booking system.
How to set up Reserve with Google through resOS
Luckily, it’s really easy to set up Reserve with Google. Like with all other resOS apps, you go to your Dashboard → Apps, and then you activate ‘Reserve with Google’. Once it has been activated, it can take 1-2 days for the booking button to show up on Google searches for your business.
Google My Business Profile
If you haven’t already set up your Google My Business Profile, you just need to do so by filling out your business information, such as name and address. If you have a publicly available website and/or phone number in your Google Business Profile, please make sure that the information matches your information on resOS. Go to Settings → Name and Contact.
Once you have set up your profile and activated Reserve with Google on your account, resOS will show up as activated in your Google Business Profile if you go to your profile and then select ‘bookings’ in the sidebar.
Reserve with Google through resOS FAQ
Below, we’ve gathered frequently asked questions regarding the Reserve with Google app in resOS. But, please don’t hesitate to reach out to us at [email protected] if you have one or more questions that are not answered here. Or if you’d like to chat about how Reserve with Google might help you :)
Booking settings on Google
Reserve with Google will use the same settings as you have set up on your resOS account. So, if you have chosen automatic allocation of tables to bookings, for example, this will also apply for Reserve with Google.
The same goes if you have chosen a partially automatic or completely manual set-up for your booking and table management.
Settings updates do not show up on Google
Any changes to data related to the booking flow (such as opening hours, areas, and tables) might take up to 48 hours to be reflected in the Google booking flow.
Choose areas on Google
If you have set up different areas on your account and allowed guests to choose an area themselves when making a booking, these settings will also apply to your Google booking page (see the image below).
So, guests will be able to choose the area they would like to make a reservation in - just as they can in the regular booking flow through resOS.
What to do if the ‘book’ button does not show up
Please note that not all countries are supported. For a full list of supported countries, check here.
If you have trouble with the ‘book’ button not showing up on Google, please check that your Google Business Profile has been set up correctly, including choosing ‘dining place’ as the category.
Also, it’s important to note that your name and address must be identical on your resOS profile and your Google Business Profile. Otherwise, the integration won't work.
If all of the above is set up correctly, but the ‘book’ button is still not visible, please contact us at [email protected] and we will look into it asap.
Payments through Reserve with Google
With resOS, we offer the possibility to take payments from guests in the form of prepayment and/or no-show fees. This, however, is, unfortunately, not supported through Reserve with Google.
If you have activated prepayment and/or no-show fees, your guests are still able to create a booking directly on Google. However, neither prepayment nor a potential no-show fee will be charged automatically.
Any questions or anything we can do to help?
We, of course, hope that you have managed to activate Reserve with Google without any issues. If there’s anything we can do to help, please just let us know at [email protected]. We would be more than happy to answer any questions you might have or just have a small chat about how this (or other) app(s) can help you.