With guest bookings, there is always a risk that the guest do not show up. But resOS is here to help you prevent this! The no-show feature is a way to help restaurants with getting a overview and give them a warning. In this way it is possible to avoid no-shows as much as possible and therefore increase your restaurants max capacity every day. Get started today!
How to "flag" a guest by using the no-show feature for restaurants
There are two different ways to "flag" a guest that did not show up to their booking. Both methods lead to the same result, which will be further discussed below.
- Changing the status of a booking to no-show: by changing the status the guest and its user information will be stored in a flagged customer database.
- Use the button "Flag bad guest": this will also store the user information in a flagged customer database.
The customer will not be notified that their user information have been stored in a flagged customer database. This is only for the restaurant.
What happens next?
Whenever a guest book a table, resOS will check the guests user information. We look for email adress, phone number user-id or similar. If the guest is stored in the flagged customer database, a warning will be automatically added. You will be able to see the warning in two ways:
- The warning icon will be visible in the note section of the booking
- A warning icon will be visible in the booking calendar, once you click on a booking.
This means that by only viewing the booking, the staff will quickly notice if something needs to be double checked. You can always remove the "flag" from the guest.
Please let us know at [email protected] if you have questions or if something you need is missing. We at team resOS are happy to help!