Transaction fees FAQ's

Find the answers to the most common questions about transaction fees

With resOS you can take deposits or charge the guests with the no-show fees, which helps to eliminate last-minute cancellations and no-shows. We partner with the payment gateway 'Stripe', which has a fee for all the online payments. Continue reading if you want to know more about the fees.

Read more about how you can use Stripe with your resOS account here.

What transaction fees does resOS apply?

resOS does not apply any fees by itself as everything is included in your subscription. However, we partner with the payment gateway 'Stripe', which has its own transaction fee.

When am I charged the transaction fee?

You will be charged the transaction fee only when using the Online Payment feature together with Prepayments or No-show Fee features. If you don't take deposits or prepayments no additional fees will be applied.

Read more about no-show fees here.

What transaction fee does Stripe apply?

According to Stripe, the transaction fee depends on the card that is used by the business. This means that it looks whether the card is European or not.

  • A 1.4% + 0.20 GBP fee per payment is applied for the European cards.
  • For non-European cards, a fee of 2.9% + 0.20 GBP per payment is applied.

If you wish to know what fee will be applied to your business, you can check it by going to your resOS profile --> menu --> apps --> online payment (see example below).

See what transaction fee applies to your business in resOS

What transaction fees apply when refunding the customer?

When refunding a customer you do not have to pay any additional fees. However, Stripe fees that were applied to the original payment will not be returned.

Please keep in mind that some banks and payment networks have their own rules about fees that can be applied for refunded payments.

You can read more about Stripes' fees for refunded payments here.

Do you have any further questions?

You can always reach out to our support team at [email protected] if you have any questions. We will be happy to help.