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Updated 30th May at 18.14 CET
Case Story

Basilico

Restaurant Basilico, located right by the beautiful Lake Orestiada in Greece, is the place to go when you’re craving wood oven baked pizza made with love. Basilico also offer salads, antipasti, and dolce with vegan options! A must for all Italian, and other tourists, when they visit the amazing Greece. To be able to completely focus on serving delicious italian food while giving guests an amazing customer experience, it was important for restaurant Basilico to find an online booking system that is efficient and user-friendly and can help the restaurant with managing tables and bookings on busy days. This is where resOS comes into play. Keep on reading to know more about why Basilico chose to use resOS’ online booking system.

Basilico food

Efficient and user-friendly booking system

Georgios, the owner of Basilico, had previously had trouble with their way of handling restaurant bookings. The restaurant was therefore in need of an efficient system that would fit their needs, and they found resOS to be right for the job! 

“I used another system before to make reservations, now resOS helps me, without any errors, to not make double bookings for example. The system is very, very useful, and stable.

Georgios, restaurant owner

Basilico uses WordPress for their website and was looking for something compatible with that, which resOS is. With resOS, you can easily integrate a booking form on your website or you can use the very smart booking widget directly on the website. Georgios thinks that resOS is very user-friendly and did not find the system to be complicated while also being very affordable.

I found that compared to other booking systems, resOS stood out to be more stable and easy to understand. I was surprised that the price was better than other competitors as well!.”

Georgios, restaurant owner
basilico
Picture from https://www.basilico.gr

Fast and easy online table booking

Located in a small town in Greece, the local customers never had any experience using online booking. Basilico was therefore the first restaurant in town that introduced them to booking a table online instead of having to call the restaurant to make a reservation. Georgios says that from the first day they installed resOS’ booking, they have received positive feedback from their customers even though they never had any experience of booking a table online before.

“The customers have accepted it very well with the new technology and it was only a positive surprise for them.”

Georgios, restaurant owner
resOS online booking form

Georgios also mentioned the great service he has experienced from the resOS’ customer support team.

“From the first time I sent an email to resOS I got a reply immediately. Even in some cases of greek translation, they have had a solution for me, which has made me very happy for the support they offer”.

Georgios, restaurant owner

Smooth introduction of resOS to the restaurant staff

Introducing the online booking system to the staff at Basilico has been very smooth, Georgios expresses. From the first day, they learned the application immediately since it’s so simple and user-friendly.

“It does not matter if you are using a mobile phone, tablet or computer, either way it works without any issues and it is super easy! It’s important for us to be able to send a notification directly to the customer so that they know right away that they have a table booked.”

Georgios, restaurant owner

Communicate directly with your guests

resOS works on all devices. So you can manage bookings and tables from your Ipad, computer and/or via the resOS app on your smart phone. Regardless of which device you use, the system looks the same and is very easy to navigate. Also, guests will be automatically notified on Email/SMS when you accept/decline the booking. You can also communicate with the guest directly via the booking in a chat function. This means, that you don’t have to spend time on calling the guest to ask them questions or inform them about changes, and likewise, the guest can send the restaurant a message directly instead of having to call.

Read more about how you can communicate directly with the guests here.

resOS booking communication

Try resOS at your restaurant with 30 days free!

You can create an account and try out resOS with all its features for free. You can also sign up to one of the paid plans with 30 days free and no binding. Do you have any questions? Our fantastic support team is always ready to help! Write a message to [email protected]. We’ll get back to you as soon as possible.