How to setup the resOS deposit feature

Do you want to charge a deposit from reservations and minimize no-shows? Then try resOS!

The resOS' deposit feature will help reduce no-shows, and can also be used as a pre-payment for fixed menus, events, or other occasions. This article will show you how to set up resOS restaurant deposit feature on your account.

How to enable resOS restaurant deposit feature

There might be an opening hour where you require a pre-payment and one in which you don't. That is not a problem at all, since you enable it for each opening hour. To do so, go to settings -> opening hours and choose an opening hour to edit. To activate click on "activate prepayment" and the different settings will show up.

resOS deposit feature
Picture from resOS.com

You can choose if you want to require a pre-payment amount from a booking made or charge the amount for each guest on the booking. The minimum guests before requiring payment can also be set, so there is a lot of flexibility. At last, the cancellation policy can be adjusted to what suits your restaurant best.

Picture from resOS.com

You are ready to go, once activated, and saved! Now the guests will have to pay that amount when booking a table during that opening hour. Sometimes a guest might reconsider their booking during the prepayment process and interrupt the payment. The yellow credit card sign on the booking shows that the prepayment hasn't been made and the status is pending. Online bookings will automatically be deleted if the guest hasn't paid the deposit amount within 10 minutes.

Charge a deposit from new bookings

resOS deposit feature
Picture from resOS.com

It is also possible to charge a deposit when making a booking from the phone or a physical meeting. When you go into the system and create a booking, remember to tick on "Require prepayment", and set the deposit amount you wish to receive. Afterward, tick of either SMS or E-mail, as this is how the guest will receive the link, to pay for the deposit.

Need any help with the resOS restaurant deposit feature?

Please let us know if you have any questions regarding the setup, of the new deposit feature. Read more about the deposit feature here. We are always ready to help! Contact us at [email protected].