Neverland is more than just a restaurant, it’s a place for fun and entertainment. The venue offers eight exciting escape rooms and also a VIP Lounge, perfect for private events like birthday parties, bachelor celebrations, or networking meetings.
At first, Neverland had a bar & restaurant with space for 90 guests. However, last summer, they expanded by adding a pizzeria with 50 more seats. Now, they serve delicious Neapolitan-style pizzas, which have quickly become a favorite among customers.
Guests can enjoy a variety of special spirits, classic cocktails, and unique signature drinks prepared by talented bartenders. Whether people visit for an escape room adventure, a private event, or just great food and drinks, Neverland offers a fun and welcoming experience for everyone.
The challenge of Neverland
When Neverland expanded by adding a pizzeria, they quickly realized that handling reservations and table management efficiently was becoming a challenge. With more guests and a higher demand for seating, they needed a reliable booking system to stay organized and provide the best service possible.
After testing several solutions, they found that resOS was the best choice, offering the flexibility and efficiency they needed to manage their growing number of bookings.
The solution
When they switched to resOS, everything changed for the better.
The floor view is working very nicely, you can see everything at the same time. Also, it was a very huge upgrade for us, that the guests can easily cancel their booking – it saved us from a lot of no-shows.
Restaurant owner of Neverland, Budapest
ResOS also provides an excellent solution for handling no-shows, choosing various options to manage them effectively. As an example, we offer prepayments to ensure customers are accountable for their reservations. You can set a minimum guest requirement for prepaid bookings, require a deposit for phone or in-person reservations, and choose whether the deposit applies per guest or per booking.
Moreover, resOS has been a great fit for Neverland, perfectly matching the needs of this fusion restaurant that offers not only great food but also an unforgettable experience. In addition, the platform provides several well-designed features that align seamlessly with Neverland’s requirements.
It makes reservations so smooth, our event organizers only have to check on them, or talk to those who have no place to sit, but everyone else can book with a few clicks. It saves them a lot of time, and also for our waiters/hostesses, because now they can see in a moment what table is available for the arriving guests.
Restaurant owner of Neverland, Budapest
Even after choosing the largest plan, Neverland still feels they got a great deal. On top of that, they praise resOS’s excellent customer support, making the whole experience even better!
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The results
ResOS improved Neverland’s daily operations. With a better booking system, the staff quickly adapted, making reservations easier and more efficient.
The staff needed time to get used to it when we started our plan, but very soon it was in their little fingers – as we say in Hungary. It made everything quicker and smoother.
Restaurant owner of Neverland, Budapest