Located in the heart of Staten Island, Maizal Restaurant isn’t just a place to grab a bite—it’s where you go for a lively and unforgettable Mexican dining experience. With its cosy and romantic vibe, Maizal offers a special setting that keeps guests returning again and again.
The restaurant’s décor celebrates local art, with colourful, eye-catching pieces adorning the walls. Outside, a beautifully landscaped garden offers a serene escape, perfect for enjoying a meal or sipping on a drink from their full-service bar.
Whether you’re there for a casual lunch or a special dinner, Maizal promises an unforgettable dining experience filled with authentic flavours and warm hospitality.
The challenge: High costs and limited flexibility
Like many small restaurants, Maizal faced challenges in managing reservations while maintaining profitability. Initially, they used OpenTable, a well-known reservation platform, but the costs became unsustainable.
“Prior to resOS we had OpeTable but it was too expensive for us. Their model overcharges and takes advantage of small businesses. They do have other features and the network they provide is large and well connected with credit card companies, plus they offer a point incentive to customers, but we don’t care about that. We rather give the customer a discount directly.”
Beyond the cost, OpenTable restricted access to essential tools and features. The team couldn’t customise their widgets or manage important integrations like the Google reservation widget without paying extra fees.
For a small but popular restaurant like Maizal, these limitations made day-to-day operations unnecessarily complicated.
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resOS solutions
Switching to resOS marked a turning point for Maizal Restaurant. resOS has provided the affordability and flexibility they needed to manage reservations seamlessly. Its straightforward pricing model was a perfect fit for their 80-seat venue, guaranteeing they could focus on growing their business without worrying about excessive costs.
“resOS has helped us with its affordable model. We also see more reviews on Google now that we have resOS.”
The resOS app also gave Maizal full autonomy over their reservation system. They could now customise settings, easily integrate a reservation widget into their website, and manage everything internally. This level of control was a breath of fresh air compared to their previous system.
Key feature: A system tailored to small businesses
One of the features Maizal loves most about resOS booking system is the flexibility in viewing reservations. The list view, in particular, has been extremely helpful for keeping bookings organised and ensuring smooth operations.
“The access to tools that allow us to manage the settings and reservation widget is a huge benefit for us. We didn’t have that option with OpenTable. They hold some features hostage, like Google widget. (…) The simplicity resOS provides, allows us to worry less with reservations. Its a straight forward.”
Additionally, resOS offers multiple integrations, making it easy for Maizal to build up their online presence. With tools like the Google reservation now fully accessible, the restaurant has strengthened its connection with diners searching for a top-rated Mexican spot in Staten Island.
Autonomy over reservations
One moment that highlighted the benefits of resOS was when Maizal realised how simple it was to customise their reservation widget and settings. Previously, such tools were locked behind additional fees with OpenTable.
Now, they could make changes on the fly and ensure their system worked exactly how they needed it to.
“With resOS #1 is rentability followed by access to use the internal tools as we need them. We like the autonomy of resOS. That is one its best features.”
A simplified, affordable solution for Maizal Restaurant
Thanks to resOS, Maizal Restaurant has streamlined its operations and improved customer satisfaction. The system’s simplicity and affordability have allowed the team to focus on what truly matters—creating a warm, inviting dining experience filled with the rich flavours of Mexico.
“resOS makes reservations so much easier. It’s straightforward, flexible, and perfect for small businesses like ours. We’re so happy with it!”
If you’re looking for an authentic Mexican dining experience in Staten Island, be sure to visit Maizal Restaurant. And if you’re a restaurant owner searching for an affordable and reliable reservation system, resOS might just be the perfect fit for your business, too.
Ready to simplify your bookings and boost your business? Learn more about resOS today!
(For more on Maizal Restaurant, check out their Instagram at @maizal_restaurant.)