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Updated 30th May at 18.14 CET
Case Story

Django's Smokehouse and Bar

Django Smokehouse and Bar

Django’s Smokehouse and Bar is a haven for lovers of American-style comfort food, where culinary delights and warm hospitality blend seamlessly. Their slow-cooked and smoked dishes are true works of art, crafted with utmost precision to ensure every bite is a flavorful delight. Enhancing their delightful dishes are refreshing cocktails that delight the palate, accompanied by top-notch service that surpasses expectations.

Curious about the secrets behind resOS’s achievement? Delve into the transformative influence of this innovative system on Django’s service and understand why it became an indispensable element of their triumphant journey.

Challenges faced by Django’s Smokehouse and Bar before embracing resOS


Before adopting resOS, Django’s faced several challenges in efficiently managing its restaurant bookings and delivering an exceptional guest experience. Their previous reservation system lacked the flexibility needed to manage different areas and events effectively, making daily venue management complicated. 

Gathering and understanding guest feedback and preferences were also difficult, hindering their ability to provide personalized experiences. Furthermore, the absence of customer custom fields for online reservations made it challenging to accommodate accessibility needs and create special occasions for guests.

“resOS has played a crucial role in enhancing our guests’ experience at Django’s. It provides them with an effortless way to contact us, make changes to their bookings, and leave valuable feedback. This feature [feedback feature] allows us to understand what we can do to improve their experience, and with the tagging system, we can customize and tailor their experience based on their previous feedback.”

— Kate, Owner of Django’s.

By embracing resOS, Django’s successfully addressed these challenges and revolutionized their guest experience, enabling them to provide a seamless and inclusive dining environment.

How has resOS booking management transformed Django’s dining journey?

In the quest to provide exceptional guest experiences, Django’s faced several challenges that hindered their progress. However, since adopting resOS, a cutting-edge reservation, and feedback management system, their dining landscape has undergone a remarkable transformation. resOS’s innovative features have played a pivotal role in elevating customer experiences and streamlining daily operations, making it a game-changer for Django’s.

Personalization with the tagging system

Automatic customer profile

resOS feature – customer profile with a tagging system

resOS’s tagging system has been a true game-changer for Django’s, allowing them to customize and tailor experiences based on each guest’s preferences. By tagging feedback and preferences, the restaurant can now offer personalized recommendations, remember favorite dishes, and make guests feel valued and appreciated.

Streamlined restaurant management

Gone are the days of rigid diary systems! resOS has empowered Django’s event manager to efficiently manage different areas and events without a hitch. The system’s flexibility is a vital component in the smooth running of the restaurant, eliminating any obstacles in daily venue management.

“We have found that resOS has significantly improved our daily management of the venue. Our event manager has found it to be more helpful than other diary systems she has used. It’s less rigid and allows us to manage different areas, events, and a lot going on, making it vital to the smooth running of our venue.”

— Kate, Owner of Django’s.

Accommodating accessibility needs

custom fields

resOS feature – custom form

Django’s unwavering commitment to inclusivity is further bolstered by resOS’s customer custom fields. With this invaluable feature, the restaurant is better prepared to accommodate guests with specific accessibility needs, ensuring everyone feels welcome and comfortable during their visit.

“When it comes to taking online reservations, the customer custom fields are incredibly helpful. They allow us to be better prepared to accommodate accessibility needs and make the occasion special for guests.”

— Kate, Owner of Django’s.

Data-driven decisions with feedback and statistics tracking

As a new restaurant, data is crucial for growth, and resOS delivers on this front as well. The system’s feedback and statistics tracking features provide Django’s with valuable insights into customer preferences and demands. Armed with this knowledge, the restaurant can make data-driven decisions to continuously enhance the guest experience.

“resOS’s feedback and statistics tracking features have been invaluable to our new restaurant. As a new restaurant, it has been great to collect data and learn what our customers want, allowing us to make data-driven decisions to improve the guest experience.”

— Kate, Owner of Django’s.

Succeeding with resOS

Through resOS, Django’s has unlocked a new level of customer experience excellence. With its seamless reservation process, personalization capabilities, streamlined venue management, and data-driven insights, resOS has become an indispensable ally for the restaurant. By embracing resOS, Django’s is not just serving American-style comfort food; they are delivering memorable and unparalleled dining experiences.

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