Transaction fees FAQ

Online payment costs have three separate parts: the Resos Online payments add-on, a 2% Resos transaction fee on every processed payment, and the processing fees charged by Stripe. Resos keeps the payment connected to the booking, while your Stripe account processes the transaction and manages payouts and refunds.

Read how to connect Stripe to Resos before enabling a payment policy.

What does Resos charge for Online payments?

Resos charges for access to the Online payments add-on according to your current plan and billing currency. Resos also charges a 2% transaction fee on every payment processed through the add-on. The Resos pricing page is the source for the current add-on price and plan availability.

Stripe processing fees are separate and appear in your Stripe account. Check the terms shown in Menu → Settings & add-ons → Payment → Online payment before enabling the add-on.

When does Stripe charge a processing fee?

Stripe charges its processing fee when it successfully processes a payment. The rate depends on your business location, payment method, card origin, currency conversion, and any custom pricing agreement on the Stripe account.

An uncollected card authorization for a no-show policy is not the same as a completed payment. If the restaurant later collects the no-show fee, the 2% Resos transaction fee and Stripe’s processing fee apply to that payment.

See Stripe pricing for current rates in your region. Do not rely on a fixed rate copied into a Resos article, because Stripe pricing differs by account and can change.

You can review the Resos terms attached to your account under Menu → Settings & add-ons → Payment → Online payment.

What happens to fees when I refund a payment?

Stripe does not return the processing, Connect, or currency conversion fees from the original payment. For businesses on standard pricing, Stripe says some bank-transfer refunds can have a fee while other payment methods do not add a refund fee. Custom pricing can have different refund terms.

The 2% Resos transaction fee from the original payment is not returned when that payment is refunded. The restaurant therefore carries the Resos transaction fee as well as any Stripe fees that Stripe does not return under its current terms.

Read Stripe’s current refund fee explanation before publishing a refund policy for guests.

You can always reach out to our support team at hi@resos.com if you have any questions. We will be happy to help!