Recover access to your Resos account

Losing access to your Resos account usually comes down to one of four things: a forgotten password, an unknown login email, an account set up by someone who has left, or an account locked after an unpaid invoice. Each has its own route back in.

Forgot your password

Use the password reset link and enter the email address your user was created with. You will get an email with a link to set a new password.

If the address is not a user on any Resos account, the page says so immediately: “No user found with the e-mail”. If it accepts the address but no mail arrives, check your spam folder before writing to us.

You do not know which email the account uses

Resos accounts are found by the registered email address, so this is the first thing to sort out.

• Ask a colleague who is an Owner or Admin on the account. They can see every user under Menu → Settings & add-ons → Account → Users. Colleagues with Custom rights cannot open that page.
• Check the addresses a former manager, owner, or agency may have used, including a general address on your own domain, such as info@ or bookings@.
• Search your inbox for invoices and booking notifications from us, which go to the addresses on the account.

The account was created by a former employee or an agency

If an Owner or Admin at your restaurant still has access, they add you themselves: Menu → Settings & add-ons → Account → Users, then Add user, and choose which parts of the system that user can reach. For security reasons our support team does not create a login for you from our side.

If nobody at the restaurant has access any more, write to us and we will help you work out which account is yours and what is needed to hand it over.

Note: To lock out someone who has left, change their password: under Users, open the pencil on their row, click Change password and set a new one. Every device they are signed in on is logged out. Then remove their user with the bin icon. There is no deactivate option, an owner cannot be removed until ownership has been transferred, and only the owner can remove an Admin.

Removing a user on its own does not sign them out. Their login stays valid until it expires, though it stops returning your restaurant’s data straight away. Change the password before you remove them, or write to us and we will end their sessions.

You took over the restaurant and have no account access at all

This is different from the section above: you are not a colleague waiting for a login, you have no connection to the old account. This happens when a restaurant changes hands and the new owner or tenant finds an old Resos booking link, for example from a previous social media post, with nobody to ask.

You do not need account access to ask us for help. Email hi@resos.com from any address and tell us:

• The restaurant name and address as they appear on the old booking page.
• That the restaurant has changed hands, and how you can show you now run it.

We will ask you to prove you run the restaurant before we do anything with the account. Once that is confirmed, we either hand the account over to you or deactivate the old link, whichever you need.

If the previous owner still has access and wants to hand the account to you directly, transferring the account is faster than going through us, and see changing restaurant ownership and Stripe if the restaurant also takes online payments.

Your old booking link or widget is still live

Canceling a subscription does not automatically take the booking page or widget offline. During cancellation the previous owner was asked whether to stop online bookings now, at the end of the paid period, or keep taking them, and the page stays live if they chose to keep it open. This is a deliberate choice, not a fault, so a live link after a cancellation does not mean anything is broken.

If you still have account access, switch it off yourself: Menu → Settings & add-ons → Bookings → Managing bookings → New online bookings → Disable booking page & widget.

If nobody has access any more, write to us and we can disable it directly, the same way as in the section above.

Note: Disabling the page stops new bookings and hides the booking tab, but the page itself stays up. A bookmarked or old social media link still opens it, showing “Online booking is currently disabled, please get in touch.” instead of a booking form, not a “page not found” error. Disabling the page tells search engines not to index it, so it drops out of Google over time rather than right away. If guests keep finding the old link in search results, write to us and we can ask Google to remove it, without deleting the account. A full account deletion removes the page for good: see how to close or delete your Resos account.

You have more than one account for the same restaurant

This usually happens when a booking link or an integration was set up twice. Tell us which account you want to keep and which ones you want closed, and whether bookings or guest data need to end up on the kept account. Do not close anything yourself until you have confirmed which account your live booking link points at.

If a booking button on your Google listing points at an account you do not recognize, see how to disable Reserve with Google and tell us so we can check the connection.

The account is locked after an unpaid invoice

A locked account is a billing state, not a lost login. The lock page carries a Show & pay invoice button, and access comes back on its own once the payment goes through, so you do not need to wait for us. See failed payments and how to fix them.

How to ask us for help

Write to hi@resos.com from the email address the account is registered with. By registered address we mean an address that is a user on the account, or the contact address under Name & contact that your invoices are sent to.

Include:

• The restaurant name and address exactly as they appear in Resos.
• Every email address you think may have been used to set the account up.
• What you need: a password reset, a user added, an account closed, or an ownership handover.

If you cannot write from the registered address, say so in your first email and explain your role at the restaurant. We ask for extra verification on ownership handovers, so expect us to ask for something that ties you to the business before we change anything.

Once you are back in, the administrative setup guide covers users, access rights and billing.