Pause your subscription for a seasonal closure

If your restaurant closes for part of the year, you do not have to cancel and start over. You can pause your subscription: billing stops for the period you choose, and your account, settings and booking history stay exactly as they are.

Pausing works on monthly and yearly subscriptions. It is not available on the Annual All-Access plan, which is prepaid for twelve months, so write to us if you are on that plan.

This is the billing side of closing down. Switching your booking page off for the closure is covered below, and how Resos pricing works covers the plans themselves.

Only the account owner can pause, and only the owner can end a pause early. Other users see the buttons, but the action is refused.

You can start a new pause 30 days after your previous pause ended. Inside those 30 days the Pause subscription button still appears; you see the refusal after you pick a duration and confirm, as an error naming the date a pause becomes available again.

A subscription with a failed or incomplete payment, or one already cancelled, cannot be paused. If a payment has failed and your subscription is marked past due or unpaid, settle the invoice first, then pause. A free trial cannot be paused either; pausing is for paying subscriptions.

How to pause your subscription

1. Go to Menu → Settings & add-ons → Account → Billing.
2. Click Pause subscription.
3. Choose how many months to pause, from one to twelve. The screen shows the date your subscription becomes active again.

If you have already scheduled a cancellation, the Billing page shows Reactivate subscription instead of Pause subscription. Reactivate first, then pause.

A pause always needs an end date, and it can run for at most twelve months from the day it started. The pause then runs to the end date you chose, and you can end it early with Reactivate subscription. If you need longer than twelve months, write to hi@resos.com and tell us the month you expect to take bookings again.

Turn off your booking page as well

This is the step restaurants miss. A paused subscription restarts automatically when three or more bookings are created in the counting window, whichever comes first with your pause end date. The window is the last 30 days, or the day your pause started if that is more recent, so the count never reaches back to before the pause. Bookings from the app, the API and your booking page all count, so a handful of guests using your old link can end your pause while you are closed and put you back on the normal billing cycle. Imported bookings and table blocks are not counted.

The check runs every few hours rather than the moment a booking lands, so billing restarts shortly after the third booking, not instantly.

Before your closure starts, go to Menu → Settings & add-ons → Bookings → Managing bookings → New online bookings → Disable booking page & widget.

That switch covers your booking page and your widget straight away, and it takes you out of the daily update we send Google. Google can still show slots until that update runs, so a Reserve with Google booking can arrive in the meantime, and it counts towards the three. The switch does not stop bookings sent in over the REST API, or bookings from Reserve with Facebook and Instagram, and those count too. If you use any of them, turn the integration off for the closure as well.

A date or time closure is a different tool: it is useful for keeping your subscription active while you are closed for a short time, not for protecting a billing pause. It does not protect a pause from the three-booking restart rule above. Bookings you take for dates after your closure ends still count the moment they are created, even though the closure dates themselves stay blocked, so a handful of guests booking ahead can still restart billing while you think you are covered. Disabling the booking page and widget is the step that protects a pause, because it blocks bookings for every date, not just the closure dates. For a shorter or same-day closure where you are not pausing the subscription, close online bookings for the rest of the day covers a lighter switch that closes just today, a single future date, or one time interval, while leaving the rest of your booking page open. If you already know you are closing for weeks or months with no fixed reopening date, take your booking page offline for an extended closure walks through the same Disable booking page & widget switch step by step, including how it affects Reserve with Google.

What a pause does and does not do

• You keep access to your account and can log in as normal during the pause.
• No new subscription charge is taken while the pause runs.
• An invoice issued before you paused still stands, and reminders for it keep going out. Write to us and we will review it.
• The time you have already paid for is not lost. Your paid period stops running while the pause runs and continues when it ends, so your next payment date moves later by the length of the pause. This is the same on a monthly and on a yearly subscription: a yearly plan paused for three months renews three months later than it would have.
• Pausing does not refund anything. The current period is not refunded; it is carried over.
• If you had scheduled a cancellation, starting a pause clears it. Your subscription continues after the pause unless you cancel again.
• A pause applies to one subscription. Pause from inside each restaurant’s own dashboard, otherwise the ones you missed keep being invoiced. The pause screen does not name the restaurant, so check the restaurant switcher first if you manage several.

Tip: Pause rather than leaving an unused subscription active. An active subscription keeps trying to charge your card, which means a run of failed-payment emails and, eventually, a restricted account.

When the pause ends

Your subscription becomes active again on the date the pause ends. Re-enable your booking page and it takes reservations again. Any remaining prepaid time is used before your next payment, so your next payment date moves later by the length of the pause. If little or no prepaid time remains, the next payment can fall on the day the pause ends.

If you end the pause early with Reactivate subscription, your paid time is still kept, but your next payment date moves later only by the time you were actually paused, not by the length you first chose. Only when no paid time is left is a new invoice issued at once.

A pause that started before this billing model was introduced runs to its end under the previous rules: billing simply restarts on the pause end date, and the end date cannot be moved. If you are unsure which applies to you, write to us.

You cannot cancel from the Billing page while the pause is running: the Cancel subscription button is hidden and replaced by Reactivate subscription. If you decide not to reopen, reactivate first and then cancel, or write to us before the pause end date. See how to close or delete your account.

If you forgot to pause before closing

Your subscription renews at the end of every billing period until you pause or cancel it, so a closed restaurant with an active subscription is still billed. A period that has already started is not refunded. The one exception is our 90-day money-back guarantee: if you are still within 90 days of your first payment, write to us and we refund the full amount.

If you have been charged for months while you were closed, email hi@resos.com from the address the account is registered to, and tell us when you closed. Writing from that address is how we confirm the request comes from the account before we look at the invoices.