Managing a busy restaurant can be a stressful job. You need to juggle walk-ins, guests arriving for their booked tables, while also answering the phone to take new bookings. So, wouldn’t it be nice if all the information you need to juggle this was readily available? With resOS’ advanced in-app search function, it is.
The search function has been added to the toolbar so that you can quickly search for the information you need. Hopefully, this will make it easier and faster for you and your staff to book in and seat guests. (And a quick tip: Try pressing ctrl + f or command + f).
Find the information you need about your guests in an easy search
What would you say is the information you need to access the most often? Our best guess would be your customers, bookings, and orders - which is why we’ve made it possible to search for all three things in the system. And you can use both names, emails, and phone numbers to locate the needed information.
When you search for a name, email, or phone number in your system, you’ll get a quick overview of all the customers, bookings, and/or orders that have come through your booking system with that information. From here, you can easily go to your guests’ customer profiles and see their details and previously added comments, view previous bookings and/or orders, previous conversations on specific bookings, and more.
This will make it both easier and faster to find your guests and create or update their bookings, orders, profiles, etc. We have the feeling that this will be especially efficient if you get a call from a guest who would like to make changes to their booking or has questions to an email she/he has sent. You just search for the number they’re calling from, and voilá - you have all the information you need.
You decide who should be able to access the information
Whether you prefer for everyone at your restaurant to be able to access everything or you have a selected few with the full overview, you can set up search access accordingly. So, everyone will automatically have access to it (to make it easier for you), but how much they can see with the search result depends on their user rights. This means that you can set customer, booking, and order rights as you prefer, and then the system will show information accordingly. If, for example, one of your employees does not have customer rights, the system (of course) won’t show the customers in the search of that particular employee.