The Old Forge, located in the heart of Sewerby, is known for its dedication to freshly cooked, locally sourced food. They take pride in offering a menu that reflects what their customers want, with a strong focus on quality and community.
Our menu reflects the kind of dishes our customers ask for and everything we do from answering the telephone, quality, and presentation of food
Eddie King, UK
Eddie shares, highlighting their commitment to delivering a great dining experience from the moment you walk in until you leave.
Handling reservations and staffing
To maintain their high standards, The Old Forge chose resOS, a user-friendly reservation system that has become essential to their daily operations.
The key feature that made a difference was how resOS efficiently schedules reservations, ensuring a smooth flow of customers through the restaurant and kitchen.
resOS quickly and efficiently allows us to schedule customers in a timely fashion, therefore ensuring the throughput to the kitchen is at a smooth pace without being overloaded at any one time.
Eddie King, UK
This has been crucial in keeping operations running smoothly without overwhelming the staff.
Better time management and staff allocation
With resOS in place, The Old Forge has been able to optimize their staffing levels based on actual reservation data, making their daily management much easier. They can accurately determine the number of staff needed for each service, which reduces the guesswork and allows them to focus more on guests who are dining in.
Due to resOS we can more accurately determine how many staff we require for each service. Also, as the majority of our bookings come through this platform we spend less time answering calls, allowing us to concentrate our efforts on the guests who are with us at that given time.
Eddie King, UK
Seamless booking experience for guests
One of the most valued features of resOS at The Old Forge is its integration with Reserve with Google, which simplifies the booking process for customers.
This feature allows guests to book a table directly from Google Search or Google Maps, providing a fast and hassle-free reservation experience.
Simplicity when booking for the customer and easily accessible through our website, Facebook and Google
Eddie King, UK
Increae your bookings with Reserve with Google!
Make it effortless for customers to book directly from Google Search and Maps with resOS. Turn searches into reservations instantly!
By reducing the steps required to make a reservation, Reserve with Google has made it easier than ever for guests to connect with The Old Forge.
Why The Old Forge chose resOS?
When selecting a booking system, The Old Forge prioritized ease of use, straightforward setup, and good customer service—all of which they found in resOS. Its competitive pricing was also a plus, making it a practical choice without compromising on features. Eddie highlights that resOS’s simplicity and support were exactly what they were looking for in a reservation system.
Summing up
For The Old Forge, resOS is more than just a booking platform; it’s a vital tool that helps them deliver an exceptional dining experience every day. By optimizing reservation scheduling and making bookings easy for customers, resOS allows.
The Old Forge to focus on what truly matters: providing freshly cooked, locally sourced food in a warm and welcoming setting. As they continue to serve their community, resOS remains a key partner in their success.