Case Story

Martisor Ravintola

Martisor Ravintola x resOS
Source: https://www.helsinginuutiset.fi/paikalliset/6141857

Martisor is a newly open culinary destination renowned for its unique fusion of Somali cuisine with Finnish culture. Their diverse menu features seasonal dishes that combine the rich, vibrant flavours of Somalia with the fresh, minimalist approach of Finnish cuisine. 

Martisor is committed to providing guests with a memorable dining experience that is distinguished by exceptional service, a welcoming ambiance, and exquisite culinary creations. The goal is to create a warm and inviting atmosphere where guests can relax, indulge in delicious food, and enjoy quality time with friends and family.

We strive to provide our guests with a memorable dining experience characterized by exceptional service, a welcoming ambiance, and exquisite culinary creations. Our goal is to create a warm and inviting atmosphere where guests can relax, indulge in delicious food, and enjoy quality time with friends and family. 

Martisor team

The challenge

🎯Martisor needed a reliable, flexible booking system to manage reservations efficiently, ensure smooth staff-guest communication, and optimize administrative tasks.

Running a fine dining establishment like Martisor comes with its own set of challenges. Managing reservations efficiently while maintaining high service standards was a top priority. They needed a reliable and flexible booking system that could seamlessly integrate with their operations. 

Ensuring smooth communication between staff and guests, expecting customer needs, and delivering personalized service were the most important aspects that needed improvement. Additionally, optimizing administrative tasks and service workflows was necessary to allow the team to focus more on improving the guest experience.

When taking online reservations, reliability, flexibility, and ease of use are paramount. We value a booking system that seamlessly integrates with our operations, provides real-time updates, and offers customizable features to accommodate varying guest preferences and requirements.

Martisor team

Booking system — resOS

resOS turned out to be the perfect solution for Martisor, transforming how they managed reservations and daily operations. By streamlining the reservation process, resOS ensured efficient service management and clear communication between the team and customers. The intuitive interface and comprehensive features of resOS saved valuable time and resources, allowing Martisor to focus on delivering exceptional service.

Key Feature: Feedback

The feedback feature has been instrumental for Martisor Fine Dining. It allows the team to gather insights directly from their guests, helping them continuously improve their services. By understanding guest preferences and experiences, Martisor can make informed decisions to enhance the overall dining experience.

The feedback feature allows us to gather valuable insights from our guests, helping us to continuously improve our services and enhance the overall guest experience.

Martisor team

This continuous loop of feedback and improvement ensures that Martisor maintains its high standards and keeps guests coming back for more.

Another feature that greatly contributed to their success was the ability for customers to change the number of people and the time of their reservations. This flexibility allowed guests to easily modify their bookings to suit their preferences, ensuring convenience and satisfaction. It helped Martisor manage seating availability efficiently, optimizing the use of their dining areas.

Improving daily management

resOS has also significantly improved the daily management of Martisor. The platform’s intuitive interface and comprehensive features have simplified administrative tasks, optimized service workflows, and enabled better coordination among staff. 

resOS has significantly improved the daily management of our venue by simplifying administrative tasks, optimizing service workflow, and enabling better coordination among our staff.

Martisor team

This improvement in daily operations has allowed the team to focus more on exceptional service and bettering the overall guest experience.

Valuable features of resOS

In addition to flexible reservation management, other features such as interval closing booking, area-specific management, feedback collection, and automatic message templates have contributed greatly to the seamless operation of the venue. These features have contributed to guest satisfaction and optimized service delivery, making resOS an indispensable tool for Martisor.

resOS has played a crucial role in elevating the guest experience at Martisor Fine Dining. By simplifying administrative tasks, optimizing service workflows, and facilitating seamless communication, resOS has enabled Martisor to deliver a memorable dining experience consistently. 

The flexibility provided by the system, particularly the ability for customers to modify their reservations, has been instrumental in accommodating guest preferences and contributing to the restaurant’s success. Martisor Fine Dining continues to thrive, thanks in part to the comprehensive and user-friendly solutions provided by resOS.

Transform your restaurant with resOS

Our flexible reservation system and feedback feature streamline operations and ensure customer satisfaction. Discover the benefits for your restaurant.