Madison’s 1212 is a beloved community hub in Calgary known for its eclectic atmosphere, creative cocktails, and unforgettable dining experiences.
As part of the vibrant Madi’s Restaurant Group, they pride themselves on being a gathering place where people come to celebrate, have fun, and make lasting memories.
With a focus on hospitality and offering exceptional service, Madison’s 1212 needed a reservation platform that could seamlessly integrate with their operations while keeping their guest experience front and centre.
Chance, a seasoned professional with over 15 years of experience in the hospitality industry, had encountered many reservation platforms throughout her career.
The challenge
Managing reservations at a busy restaurant like Madison’s 1212 involves more than just taking bookings. Chance and his team needed a platform that could handle high volumes of reservations with ease, reduce no-shows, and offer a trouble-free experience for both staff and customers.
Cost was important, but the system had to be easy to use, reliable, and backed by solid customer support.
The solution
When they switched to resOS, everything changed for the better.
We’ve explored numerous options, carefully weighing the balance between cost and functionality, and resOS consistently stands out.
Chance, Restaurant Owner, USA
The platform’s user-friendly interface—available both on the web and via the resOS app—made day-to-day management of bookings incredibly straightforward.
What sets Resos.com apart is not just its ease of use, but also the proactive approach of the resOS team. They continuously work hard to introduce new features and add value to their product.
Chance, Restaurant Owner, USA
For Madison’s 1212, this commitment to innovation and improvement was a major milestone, guaranteeing they were always operating with the latest tools to serve their guests.
Even though the platform rarely required troubleshooting, Chance appreciated the stellar customer support when it was needed.
On the rare occasions when technical support is required, the resOS team is impressively prompt and their approach is consistently courteous and helpful
Chance, Restaurant Owner, USA
This level of service, combined with the platform’s reliability, has made resOS more than just a booking tool—it’s become an essential part of Madison’s 1212’s success.
Make bookings simple with resOS
resOS makes it easy to manage your restaurant’s reservations—affordable, user-friendly, and backed by quick support and regular updates.
The results
As Chance reflects on his time using resOS, he praises the unique combination of affordability, functionality, and customer care that the platform offers.
In my time using this platform, I’ve come to appreciate not only its affordability and functionality, but also the commitment of the resOS team to enhance and support their product. It’s a rare combination in the hospitality tech landscape.
Chance, Restaurant Owner, USA
For Madison 1212, switching to resOS has been a decision they never regretted. With an easy-to-use interface, proactive development, and exceptional customer support, resOS has proven to be the perfect solution for their reservation needs, helping them serve their customers better while keeping operational costs in check.