In the lively, creative area of Kings Heath, Birmingham, you’ll find Blow Water—a small café with a big heart. Inspired by Hong Kong food and culture, it’s not just a place to eat. It’s a space where people come together, talk, share stories, and enjoy music or workshops.
“I share my cooking like at home, so it is like my front room but for everyone.”
With only 18 seats and a sharing table style, the café brings people together. It’s cosy, friendly, and located in a neighbourhood full of creatives and interesting places.
One of the best parts?
“Customers chat with each other’s while dinning the in café sometimes, which is very nice.”
The challenge
Before resOS, the café had a big problem—people often didn’t come because they thought there were no seats.
“People always think I am full because of our size. Actually, we always empty and people can’t be bother to come and check.”
Because the café is small, many customers thought there were never any seats. But in truth, there were often tables free. This misunderstanding meant lost bookings—and when you only have 18 seats, every booking really matters.
“As we are only 18 seats, so each booking is very important.”
It also made food prep hard. Not knowing how many people would show up meant sometimes too much food was made and wasted. Other times, they’d be caught off guard and unprepared.
Managing bookings and planning shifts was tough.
The solution
When Blow Water started using resOS, things got much easier.
“We can predict the number of customers per slot and prep the food to reduce food waste.”
Now, they can see in advance how many guests to expect.
This helps them prepare just the right amount of food, which saves money and avoids waste.
Planning staff shifts has also improved:
“We can easily predict the staff for the shifts.”
The feature they love most
For Blow Water, the most helpful resOS feature is the ability to predict customer numbers in each time slot. This helps reduce food waste and improve planning.
It’s not just planning that’s easier. They also get more feedback and reviews:
“Ask for customers feedback on Google Reviews. It is very good, and we receive lots of reviews after using Resos.”
Guests find the booking system easy too:
“Easy and good UX, like the chat box with customer after booking. Make communication easy.”
And resOS suits their small space perfectly:
“Price, function and for small spaces so simple layout. Customer service has been great too.”
Small space, big heart? Let resOS help you with bookings
From better prep to happier guests—resOS gives small restaurants the tools to run smoother, waste less, and stay in control.
Final thoughts
“Loving it and make life so much easier. And staff love it too.”
With resOS, Blow Water now saves time, wastes less food, and makes booking simple—for both staff and customers. And best of all, they can keep sharing their food and space with the community, just like home.