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Updated 30th May at 18.14 CET

The best CRM software for restaurants - compared

Maja Jankowska's photo

Maja Jankowska

ยท
Best CRM software for restaurants

With the right CRM software, you can seamlessly manage reservations, understand your customers on a deeper level, create targeted marketing campaigns, and optimize staff performance.

Our guide will walk you through essential features, review top CRM solutions, and showcase how CRM streamlines restaurant operations.

Whether you run a cozy โ˜• cafรฉ or an upscale ๐Ÿฅ— eatery, this post will help you make informed decisions and unlock exceptional customer relationships and operational efficiency.

Why is CRM software crucial for restaurants?

Owning a restaurant means always chasing after new customers. But don’t overlook the ones you already have! Keeping them happy and engaged is just as vital. You may already have awesome marketing plans and loyalty programs, but in today’s digital world, social media, press coverage, and those snazzy discount cards are what attract potential customers.

Here’s the scoop: you need to master modern technology and get a hold of those valuable customer contacts. That’s where a CRM software (Client Relationship Management) comes to the rescue. It’s like a superhero for your marketing strategy, helping you find your target audience and connect with them in all the right ways.

So, listen up, invest some time in setting up a killer CRM system for your restaurant. It’ll give your business the edge it needs to build strong relationships and keep those customers coming back for more. Trust me, it’s totally worth it!

Key features to look for in CRM software for restaurants

Reservation management: Efficiently handle table bookings and waitlists, ensuring smooth operations during busy periods.

Customer profile management: Capture and maintain comprehensive customer profiles for personalized interactions and tailored experiences.

Order history and preferences: Store customer order history and preferences to offer personalized recommendations and enhance the dining experience.

Marketing and campaign management: Create targeted marketing campaigns, automate communications, and track campaign performance.

Integration with POS systems: Seamlessly integrate with the POS system for real-time data synchronization and streamlined operations.

Feedback and reviews management: Capture and analyze customer feedback and reviews to address concerns and maintain a positive reputation.

Reporting and analytics: Gain insights into customer behavior, dining preferences, and revenue performance for informed decision-making.

Top CRM software solutions for restaurants

comparison of customer relation management systems

The table above provides an overview of the key features offered by CRM software for restaurants, including Toast, OpenTable, resOS, and Upserve. It’s important to review the specific pricing plans of each CRM software provider for a detailed breakdown of their offerings and associated costs.

๐Ÿ‘‰ Read more about important must-have features in a restaurant booking system ๐Ÿ‘ˆ here

Guess what? resOS has got it all covered! We offer top-notch CRM software for restaurants that includes all the must-have features.


And here’s the best part: we’ve got a free plan available! Yep, you heard it right. You can try out their powerful CRM without spending a dime. So whether you’re a small eatery or just want to dip your toes in the CRM waters, resOS is the way to go. It’s the perfect recipe for restaurant success, without emptying your pockets.

How CRM software streamlines restaurant operations?

CRM software is like the secret ingredient that takes your restaurant operations to a whole new level. It’s the kitchen wizard that automates those mundane tasks and keeps everything running like a well-oiled machine. 

Say goodbye to chaos! With resOS, the game gets even tastier. You can easily manage reservations and track your customers’ orders and preferences, and unlock the power to create killer marketing campaigns that’ll have people lining up at your door. 

CRM capabilities of tracking your customers' order history

And here’s the cherry on top: resOS plays perfectly with your POS system, creating a seamless harmony that ensures you never miss a beat. So, get ready to spice up your operations with resOS, satisfy your hungry customers, and become the culinary superstar you were meant to be.

Choosing the perfect CRM software for your restaurant is like finding the ultimate secret ingredient for success. It’s all about finding a solution that caters to your specific needs and spices up your operations. Start by making a list of must-have features: reservation management, online bookings, waitlist handling, and feedback collection.

๐Ÿ‘‰ Read more about how to make a professional Restaurant Business Plan here

Think about scalability too โ€“ you want a system that grows with you. Oh, and let’s not forget the price tag! Look for affordable options or free trials to get a taste before committing. Speaking of which, don’t forget to check out resOS– we’ve got a free plan that lets you dip your toes in without spending a dime. It’s always great to have options, especially when they come with a side of savings.

Finally, don’t be shy to ask fellow foodies for their recommendations. With the right CRM software, your restaurant will be cooking up a storm and leaving customers hungry for more. So go ahead, find that perfect match, and savor the sweet taste of success!

Tips for Implementing management software successfully

Implementing CRM software successfully requires careful planning and execution. Here are some valuable tips to make the most of it:

  • Set clear goals: Define what you want to achieve with the software.
  • Choose the right CRM: Research and select a CRM software that suits your restaurant’s needs.
  • Involve your team: Get your staff on board and provide training and support.
  • Ensure data cleaning: Keep your customer data accurate and up to date.
  • Customize and automate: Tailor the CRM system to your restaurant’s requirements and automate repetitive tasks.
  • Monitor and analyze: Track performance metrics and gather insights from customer interactions.
  • Continuously improve: Regularly review and refine your CRM system based on feedback and performance.


With these tips, you’ll implement CRM software successfully and enhance your restaurant operations for growth. ๐Ÿš€

Ready to revolutionize your restaurant operations?
Try resOS CRM software for restaurants today and experience the power of seamless customer management.

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