Require a phone number or e-mail on your booking page

The Required contact information setting decides which contact fields a guest has to fill in before they can complete a booking on your booking page and widget.

Where to find it

Go to Menu → Settings & add-ons → Bookings → Managing bookings → New online bookings → Required contact information.

Your options

Required contact information decides which contact fields a guest has to complete on your booking page and widget:

• Either phone or e-mail (the default): the guest fills in at least one of the two.
• Both phone and e-mail: both fields have to be filled in.
• Phone or E-mail: that one is required, and the other field is still shown but can be left empty.
• Phone (hide e-mail field) or E-mail (hide phone field): that one is required, and the other field is removed from the form altogether.
• None (only name): only the name is required. The phone and e-mail fields are still shown, and the guest can leave both empty.

Note: Phone and Phone (hide e-mail field) are only offered when the SMS messages add-on is active, since without it there is nothing to send a text to.

Still not sure which to pick?

If your question is really about how you and your guests get notified about bookings, rather than which fields the booking form requires, see Booking notifications and which email does what.

Do you have any questions about this setting? Reach out to hi@resos.com, and we will be happy to help.